Cancellation Policy: All clients must contact their trainer directly at least 24 hours in advance of the scheduled training session. If no contact is made within 24 hours, the scheduled session will be lost and no credit or refund will be given.
For partner sessions: If one partner needs to cancel within 24 hours of a scheduled appointment or simply does not show, the session may continue with the remaining partner(s). Due to the discounted rate for group training, the session will still count toward package balance for each partner.
Late Policy: Personal trainers are required to wait 15 minutes after schedule time for clients to arrive for sessions. If after 15 minutes the client has not directly contacted the trainer, the trainer may complete the remainder of the session, but is not required to do so. If a session begins late, the session will still end at the original scheduled time. Training sessions that are cancelled in this situation will be considered lost.
For partner sessions: The scheduled session will start on time regardless if all persons in the group are present.
Refund Policy: All sessions are non-transferable and non-refundable.
Expiration Policy: All sessions purchased by clients expire six months after the date of purchase. Session packages that are currently in progress after the six month period are considered valid.
Outside personal training: Only UREC personal trainers are allowed to train clients that have purchased training sessions through UREC in the Student Recreation Complex. Violation of this policy can result in termination to the facility for the trainer and/or client.
Fitness Assessment Policy: Each personal and partner training package will begin with a fitness pre-assessment. It is highly encouraged to use the last session in the package (of 4 or more) for a post-assessment to document any and all changes that have occurred over the course of the training program. For package renewals , the first session can be used as the pre- and post-assessment to begin the next level of training with a brand new program designed just for you.